• Home
    Home
  • Our Work
    Our Work
  • Who We Are
    Who We Are
  • Blog
    Blog
  • Contact Us
    Contact Us
logo
  • Home
    Home
  • Our Work
    Our Work
  • Who We Are
    Who We Are
  • Blog
    Blog
  • Contact Us
    Contact Us
logo
logo
To Blog
follow-through

It’s all about the follow-through…

November 17, 2017
-
The Business
-
No comments
-
Posted by travis@magnifiedonline.com

Running your own business can be an eye-opening experience.

Once you do, you start paying attention to how other businesses are run and how they operate. For better or for worse.

Maybe it’s that, and maybe it’s just my age creeping up on me, but I now appreciate follow-through so much more when I do business with other companies. Being a generally easygoing guy, I used to just accept it and deal with bad service, bad communication, bad attitudes. Now, after being responsible for serving others by running my own business, it is of the utmost importance.

The basic tenets of service (in my layman’s mind)

Communication

Be clear about what you are offering, be responsive when customers ask questions, leave voicemails and emails. Respond in a TIMELY manner.

Attitude

Do not treat the customer like they are too ‘simple’ to understand the mind-bending skills you possess and the work you can do. You are there to serve them. You are lucky they came to you, not the other way around.

Service

Service to a customer occurs before, during and after the time that you are actively working on their particular request. Once they are out the door and you have their money, that is not your green flag to end the relationship. This is your time for follow-up and follow through, which can only lead to longer relationships and more business in the future.

* Disclaimer

As a business owner I am nowhere near perfect at these tenets, but I am actively focusing on them in my day to day. It always surprises me when businesses fall short in all of these and are continually struggling to get repeat customers. And they just don’t know why. Blame the customers, blame the competitors, but they don’t look in the mirror.

You have to look in the mirror, even if you don’t always like what you see.

Tweet
Pin
Share
PREVIOUS POST
WordPress: Off the Shelf or Custom Theme?

travis@magnifiedonline.com

Recent Posts
  • It’s all about the follow-through…
  • WordPress: Off the Shelf or Custom Theme?
  • The Current State of SEO
  • Websites are so complicated…
Recent Comments
    Archives
    • November 2017
    • July 2017
    • June 2017
    Categories
    • Development
    • SEO
    • The Business
    • User Experience (UX)
    • Web Design
    Meta
    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org

    Leave a Comment

    Your feedback is valuable for us. Your email will not be published.
    Cancel Reply

    Please wait...
    Submit Comment →

    © 2017 Magnified Media, LLC.
    Magnified Media is a branch company of Midwestern Analog.

    It's all about the follow-through... » Magnified